PRIVACY POLICY

Effective Date: 02/12/2026

Website: https://www.mywarrens.com/

Business Name: Warrens

1. Introduction

Warrens (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

By accessing our website or submitting information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Payment information (if applicable)
• Order details (online orders, catering, or reservations)
• Feedback, survey responses, or messages submitted through forms
• Any information you provide through forms, ordering tools, or SMS

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site
• Referring URLs

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website performance.

Tools We Use:

• Google Analytics – to understand website traffic and user behavior
• Meta (Facebook) Pixel – to measure advertising performance and deliver relevant ads

These tools may collect anonymized data about your browsing behavior. You can disable cookies in your browser settings at any time.

4. How We Use Your Information

We use your information to:

• Process online orders, reservations, or catering requests
• Respond to inquiries or customer feedback
• Send order confirmations, updates, or service-related messages
• Process payments
• Improve website functionality and user experience
• Send marketing communications (if opted in)
• Comply with legal obligations

5. SMS/Text Messaging (A2P Compliance)

If you opt in to receive SMS messages from Warrens:

• You may receive messages such as order updates, reservation confirmations, and customer service communications.
• Marketing messages may be sent only if you explicitly opt in.

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Your consent to receive SMS messages is not a condition of purchase.

We do not sell, rent, or share your mobile number with third parties for their marketing purposes.

6. How We Share Information

We may share information with:

• Service providers assisting with operations (payment processors, online ordering platforms, CRM systems, SMS providers)
• Marketing platforms (Google, Meta)
• Legal authorities if required by law

We do not sell personal information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

8. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information

To make a request, use the contact form on the Warrens website Comments page

10. Age Restriction

Our website and services are intended for individuals 18 years of age or older.

We do not knowingly collect information from individuals under 18.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date.

12. Contact Information

Warrens
Website: https://www.mywarrens.com/

13. SMS Marketing Terms and Conditions

Effective Date: March 1, 2026

Warrens Family Restaurants and its affiliates (“We” or “Us”) are offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these SMS Marketing Terms and Conditions (the “Terms”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND US.

User Opt-In: Program allows users to receive SMS/MMS mobile messages or other marketing and informational communications by opting into the Program, such as through online or application-based enrollment forms or by texting a keyword to one of our phone numbers (such as a traditional 10-digit phone number or a toll-free number) or “short codes” (a 5 or 6-digit number that we use to exchange SMS/MMS with you), to which you may need to respond to confirm your opt-in. Regardless of the opt-in method you used to join the Program, you agree that these Terms apply to your participation in the Program. By participating in the Program, you agree to receive text messages, including automated text messages, at the phone number associated with your opt-in, and you understand that consent to these terms is not required to make any purchase from Us. While you consent to receive messages and calls sent using an autodialer, this shall not be interpreted to suggest or imply that any of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”), and you and We agree that the system we use to send Our messages is not an ATDS.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to these Terms, you agree to reply STOP, UNSUBSCRIBE, REMOVE, CANCEL, END, QUIT, OPT OUT or ARRET to any mobile message from Us to opt out of the Program. You may receive one additional mobile message confirming your decision to opt out. You understand and agree that these opt-out options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Support Instructions: For support regarding the Program, text “HELP” in reply to the message you received from Us, or send us an email on the contact page on this site.

Cost and Frequency: Although we do not charge you for our messages, message and data rates may apply from your wireless carrier. The Program involves recurring mobile messages, which may vary in frequency based on, among other factors, your level of interaction with Us.

MMS Disclosure: The Program will attempt to send SMS MTs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an “as-is” basis and may not be always available in all areas and may not continue to work in the event of product, software, coverage, or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Carriers are not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have your own wireless device capable of two-way messaging, use a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

SMS Communications & Consent: When you voluntarily message, order, purchase online or in store, you agree to subscribe to receive text messages from Warrens Family Restaurants, Warrens and Dylan’s, you agree to receive communications related to the messaging programs you selected. These may include order confirmations, pickup and delivery notifications, customer service communications, menu announcements, loyalty rewards, promotional offers, and restaurant updates. Consent to receive communication text messages is optional and is not a condition of making a purchase. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to a text message. We do not sell, rent, or share mobile phone numbers, SMS opt-in consent records, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers solely as necessary to deliver our messaging services, subject to appropriate confidentiality and data protection obligations. For additional information, please review updates at mywarrens.com/privacy-policy.

No Purchase Required: Buying food or making a purchase is not required to receive text messages.

Quiet Hours: We abide by quiet hours and only send messages between 8:00 AM and 9:00 PM Mountain Standard Time (MST).

Opt-Outs Honored: We honor opt-outs within 10 business days. Simply reply STOP to any message to unsubscribe.

SMS Privacy Policy: The Privacy Policy can be found at mywarrens.com/privacy-policy.

14. Loyalty Program and Service Providers

Warrens VIP Rewards is operated through a third-party loyalty platform provided by Focus POS Systems, Inc., which has managed Warrens’ rewards program and its member records since the program began. When you enroll in VIP Rewards, the information you provide, including your name, mobile number, email address, birthdate, and preferred location, along with your purchase and rewards history at any Warrens Family Restaurants or Warren’s Craft Burger location, is collected and stored by Focus POS Systems on our behalf and is subject to their Privacy Policy and Opt-In Policy, available at my.focuspos.com.

Warrens Family Restaurants also uses marketing and customer-communication tools, which may receive the contact information and preferences you provide at sign-up, in order to send you offers, event announcements, and rewards updates. These tools work alongside our loyalty platform; your rewards balance and transaction history remain with Focus POS Systems.

Depending on the consents you give at sign-up, you may receive messages from Warrens Family Restaurants, from our loyalty platform, or both. You can unsubscribe from email at any time using the link in any message, and you can stop text messages by replying STOP to the number that sent them. Opting out of marketing messages does not affect your rewards balance or your ability to earn and redeem rewards in our restaurants.